SkipTape Privacy Policy

1. Who we are

SkipTape is a sizing service run by Skip Limits, Egypt. You can reach us at [email protected].
Skip Limits, head office: Office 2B, 7th floor, 4 El Obour Buildings, Salah Salem, Heliopolis, Cairo, Egypt.
Data Protection Officer: Mohamed Elshalakani, [email protected].

This policy explains what we collect, why, who receives it, how long we keep it, and your rights. It covers:

• shoppers who use SkipTape on a shop's website or through a shop's SkipTape link;
• brands: the businesses that subscribe to SkipTape, and the people who work with us for them;
• visitors who write to us through skiptape.com.

Trial requests are covered by the Trial Terms and Conditions.

In short

• You send one photo with your height, weight and gender; we work out your measurements and a size.
• Your photo is deleted 30 days after you send it. The shop never receives it.
• The shop where you use SkipTape sees your sizes, measurements, height, weight, the styles you size for and your email, for its own shop only, to help you with your size and your order.
• One SkipTape account works at every shop that uses SkipTape.
• We do not sell your data and we do not use it for advertising.
• Delete my account, in the panel, removes your account, your email, your photos and the measurements and sizes in your account. A few records stay without your email (section 6).

Part A: Shoppers

2. What we collect

• Your photo, height, weight and gender.
• The other answers you give in the panel about your body.
• Your email address.
• The measurements and sizes we work out, and the shops and products you used SkipTape for.
• If you add another adult under your account: their photo, height, weight, gender and measurements. Only do this with their agreement.
• If you are signed in to the shop: the shop's customer number for you, so the shop can recognise you without a new code.
• A reference that links your order at the shop to the size you chose.
• Basic technical data such as your connection address and a code saved on your device, used to recognise your device and to stop misuse.

You must be 18 or older. Do not send photos of children. If we learn that a photo shows a child, we delete it.

3. How we use it

• To work out your measurements and sizes, keep them in your account, and show them to you again when you come back.
• To send you sign-in and activation codes.
• To keep the service safe and working, and to check and improve the accuracy of our measurements, without your name or contact details.
• We do not sell your data and we do not use it for advertising.

What we do not do with it

• We do not use your photo to recognise who you are. Our software uses it only to measure you. It never reads your face to recognise you.
• We do not use your height and weight to judge your health.
• We do not use your photo to train our software.

The size is chosen by our software. SkipTape compares your measurements with the shop's size chart and picks a size automatically. It is a recommendation: you can always choose another size.

Why we are allowed to. We ask for your explicit consent before we measure you: you tick the box to accept SkipTape's Terms and Conditions. Your photo and body data are sensitive, so we use them only for the purposes above. The same tick is your consent to the processing outside Egypt in section 11. We keep a record of the version you accepted and when. You can withdraw your consent at any time (section 10).

4. If you skip the photo

You can get a size from your height, weight and gender only. No photo is sent. The estimate is saved to your SkipTape account like a measurement, marked as an estimate.

5. What the shop receives

The shop where you use SkipTape sees, in its SkipTape dashboard and only for its own shop: your recommended sizes and your measurements in centimetres for its products, your height, your weight, which styles you size for, whether you sent a photo, your email address and your SkipTape account number. It also receives a reference that links your order to the size you chose.

The shop never receives your photo. Each shop sees only your visits to its own shop, never the products, sizes or visits of another shop.

Why the shop sees them. To help you with your size, your order and exchanges at that shop. Your height, weight and measurements are personal data about your body. Your height, weight and email show because you agreed to it when you accepted SkipTape's Terms and Conditions (version 4 or later). If you accepted an earlier version, the shop sees only the date, the product, your sizes and measurements for its products, whether it was you or someone else on your account, and your account number, until you accept the new one.

What the shop promises. Before a shop sees this list, its owner agrees to use these details only to help you with your size, your order and exchanges; not to use them for marketing unless you agree to that with the shop directly; to share them only with staff who need them; and to delete them from its own records when you ask. We can close a shop's access if it misuses them.

Who is responsible. Your SkipTape account works at every shop that uses SkipTape. Skip Limits is responsible for that account. For the details a shop sees about you, Skip Limits works on behalf of that shop, and the shop's own privacy policy also applies.

6. How long we keep it

• Your photo: 30 days after you send it, then we delete it. It is deleted sooner if you delete your account.
• Your account (email, height, weight, gender, measurements and sizes): until you delete your account. Your account keeps your measurements in centimetres.
• Data we work out from your photo: kept until you delete your account, so we can check our measurements. We do not send it to shops.
• An account you never activate: we delete it, with its email and measurement, after 30 days.
• The code on your device: it stops working after 90 days without use, or when you tap "Sign out".
• After you delete your account: our records of each measurement keep your height, weight, gender, some body measurements and the size shown, without your email or name. We also keep the record of the Terms version you accepted and when, and a count of shoppers that the shop's bill is built from.
• Backups: before each update of the service, we keep a copy of our measurement database, without photos, on Skip Limits' own computer in Egypt. Data you delete can remain in a copy made before you deleted it.

7. How we protect it

• Your email is stored in two forms: one we can only match against (to find your account), and one encrypted (to send you codes).
• Sign-in codes and links work once and expire after 10 minutes.
• Shops never receive your photo. A shop sees your email only in its SkipTape dashboard, and only if you used SkipTape on its shop.
• Only people who need it to run SkipTape can reach your data.
• When your photo arrives, we remove the hidden details stored inside the photo file, such as the place it was taken.

Part B: Brands

8. What we collect from brands

• Your business name, address and tax details, for invoices.
• The names, email addresses and phone numbers of the people who work with us for your business.
• Your store's address and the connection between SkipTape and your store.
• Your size charts, products and measurement definitions.
• How much of your plan you use: shopper accounts, measurements, size estimates, styles and the number of orders in your store.
• Invoices and payment records. Brands that use our Shopify app pay through Shopify, which bills them under its own privacy policy; we do not receive card details. For a bank transfer, we keep the transfer details.
• Your messages to us.

Every brand's SkipTape dashboard shows the shoppers who used SkipTape on its store (section 5). Before the list opens, the store owner accepts the shopper data terms once.

We use this to run your plan, bill you, support you, and meet our legal and tax duties. We keep it while your plan runs and after it ends, until you ask us to delete it; invoices for as long as tax law requires.

9. Brands that use our Shopify app

When you install SkipTape's Shopify app, you give SkipTape permission to:

• read your store's products (read_products), to set up your size charts;
• read your store's orders (read_orders), to count the orders your plan is billed on;
• show the size panel on your store's pages through an app proxy (write_app_proxy).

From each new order we receive only four facts: the order number, the time it was created, whether it is a test order, and the sales channel. We receive no customer name, address, email or payment details from your orders. We delete each order record once it is older than 60 days and its billing period has closed.

If a shopper is signed in to your store, we keep the store's customer number for them only in a form we can only match against, linked to their SkipTape account.

When you uninstall the app, we remove our access to your store.

Shopify's privacy requests. We answer the three privacy requests Shopify sends:

• a customer asks for their data (customers/data_request): we tell you what we hold for that customer;
• a customer asks to be deleted (customers/redact): we delete the link between that customer and their SkipTape account, and remove that shopper's earlier visits from your store's list;
• your store's data must be deleted after you uninstall (shop/redact): we delete every link between your store's customers and SkipTape accounts, and remove every earlier visit from your store's list.

We keep a record of each request (its type, the store, the date, and what we held or deleted) for 365 days, then delete it. A shopper's SkipTape account itself is removed with Delete my account (section 10).

Part C: Everyone

10. Your rights

You can ask to see, correct or delete your data, ask us to limit or stop using it, and withdraw your consent at any time. Write to [email protected] or use Delete my account in the panel.

Delete my account removes your account, your email, your photos, the data we worked out from them, and the measurements and sizes in your account. It also removes you from the list of every shop where you used SkipTape. If a shop copied your details into its own records, ask that shop to delete them. Section 6 lists the few records that stay without your email.

We answer within 6 working days. You can also complain to Egypt's Personal Data Protection Center.

If something goes wrong. If your data is exposed in a breach, we tell the Personal Data Protection Center within 72 hours, and we email you within 3 working days after that, with what happened and what we did.

11. Where your data is kept

Your data is kept with cloud providers we use to run SkipTape. Some of them are outside Egypt. We use them only to provide the service. They are:

• Cloudflare: our website, the door to the service, and the database of accounts.
• Modal: cloud computing and storage, where photos are kept until they are deleted.
• Resend: the emails with your codes.
• Apple (iCloud Mail): our inbox at [email protected].
• Web3Forms: the contact form on skiptape.com.
• Shopify: for brands that use our Shopify app: the connection to the store, the order facts in section 9, and billing.

Some measurements may also be worked out on Skip Limits' own computer in Egypt.

These providers may process data outside Egypt, including in the United States and the European Union. We send data outside Egypt only to run SkipTape, with your consent (shoppers) or to carry out our contract (brands).

12. Data saved on your device

• In the size panel: a code that recognises your device at that shop, so you do not need a new code every visit. "Sign out" in the panel removes it; use it on a shared phone.
• In the shop's page: the size you chose and the order reference.
• On our trial request form: Cloudflare checks that a person, not a program, is sending the form.

We use no advertising cookies.

13. Changes

If we change this policy we will publish the new version and its date. Brands also get an email before a change applies to them.